We offer a wide range of items including groceries, cosmetics, electronics, and pet supplies. Prime Online is your one-stop shop for everyday essentials.

Yes! Orders above 150 AED qualify for free shipping. For smaller orders, a flat 15 AED delivery fee applies.

Most orders are delivered within 2–4 business days across the UAE. Delivery times may vary depending on product availability and location.

Yes. Many of our items come in different sizes, colors, or styles. Please note that due to supplier limitations, some variant images may not always appear correctly — but rest assured, the correct variant will be shipped.

We accept all major payment methods, including debit/credit cards and online payments. You can also choose Buy Now, Pay Later installment plans with 0% interest.

Yes, all our products are sourced from trusted suppliers and undergo quality checks to ensure authenticity.

Yes. We offer returns and exchanges in line with our return policy. Please contact our support team within 7 days of delivery for assistance.

You can reach us through our Contact Us page, email, or WhatsApp. Our team is always ready to help you with any questions or issues.

Currently, Prime Online delivers across the UAE only. We are working on expanding our services to other regions soon.

Yes! Once your order is shipped, you will receive a tracking link by email or SMS to follow your delivery in real-time.

Yes, for certain categories like food and groceries, we can arrange bulk purchase offers. Please contact our support team for more details.

At checkout, simply enter your discount code in the “Discount Code” box and click “Apply.” The discount will be reflected in your order total.

If you receive an incorrect or damaged product, please contact our support team within 48 hours of delivery. We’ll arrange a replacement or refund at no extra cost.

Yes, we provide gift wrapping for selected products. You can also add a personalized note at checkout to make your order special.

Yes, we offer Cash on Delivery for most orders across the UAE. You can pay conveniently when your order arrives at your doorstep.